Refund policy
The goods must be checked for defects and completeness immediately upon receipt. Complaints (missing items, faulty goods) can be reported within 7 days by email to tabak@kkiosk.ch or via the chat function on our website. Otherwise, the goods shall be deemed to have been accepted by the customer as being in perfect condition. Hidden defects must be reported immediately upon discovery.
Returns and reimbursement
To initiate a return, you must contact us by email at tabak@kkiosk.ch or via the chat function on the website. Returns must be sent to the following address:
k kiosk Tabakshop
c/o MS Direct AG
Roggenstrasse 5
4665 Oftringen
A return is subject to the goods being in the same condition as when received, unused and in their original packaging. Proof of purchase must also be provided.
- Incorrect orders: If the customer receives a completely incorrect order, it can be returned free of charge. At the customer's request, the order will be resent or the contract will be rescinded.
- Missing products: If products are missing from the order, they will be delivered at no additional cost.
- Defective products: In the case of defective products, the customer will receive a voucher code in the amount of the purchase value of the defective product. Alternatively, at the customer's request, a refund can be made to the means of payment used for the purchase.
Reimbursement
Once we have received and checked your return, we will let you know whether the refund has been approved. Approved refunds will be processed within 7 working days to the original payment method used. Please bear in mind that it may take some time for your bank or credit card company to process and credit the refund.